Featured image: Clark Tibbs | Unsplash
Going the extra mile & the awesome power of making a difference.
Wedding season is in full swing. Feels like a good time to pause and take a breath.
This is a shout out to our fellow wedding pro’s everywhere and to the brides & grooms who have hired you as their wedding planner, their DJ, their videographer, venue, caterer, wedding cake baker, stylist, florist, and yes — their favors & gifts provider too!
Wedding Professionals – It is difficult to consistently perform at 100%+! We worked hard to win the business in the first place, and maybe we overpromised a wee-bit, and minimized the challenges of delivering the vision the wedding couple described in such vivid detail. Well, now its time to make good on that commitment. And we can do it – in fact, we must — our about-to-be-married couple is counting on us to go the extra mile. What we do matters, and we know that little things make a big difference.
Brides & Grooms – Your wedding professional is undoubtedly good at what he or she does. The reviews you read validate it, their prior work demonstrates it, and you wouldn’t have decided on her or him if your gut didn’t tell you that too. They are pushing themselves to make your event – extraordinary. And while you are paying for their expertise, we all know that putting in the blood, sweat & tears necessary is tough. Simple gestures of thanks can make an incredible difference. Go the extra mile and let your wedding professionals know how much you appreciate having them on your team – today!
David and I make exceptional customer service one of Taylor Street Favors’ cornerstones. It is one of the ways we go the extra mile. David and I believe strongly in making every customer feel equally important and appreciated, something we did not experience as a same sex couple planning our wedding. Unfortunately, almost everyone will tell you that providing great customer service is a core part of their business. It can be difficult for customers to separate fact from fiction, especially when comparing similar products or services.
Here are three tell tale signs of excellent customer service – delivered by passionate wedding professionals who know how to “go the extra mile”…
- They respond to inquiries as quickly as possible;
- They listen, they don’t “pitch”, and they remember what you, the customer has told them;
- They fix mistakes – before they happen if possible. [David and I always proof our customer’s personalization information, routinely correcting errors and eliminating the expense & frustration of having a non-returnable custom gift or favor produced and delivered].
Let’s all keep going the extra mile. It might not be lonely, but it certainly will not be crowded.